What's included in my plan or tier, and what's the difference between tiers?

I don’t have verified details for your specific subscription tier or a current tier-by-tier feature matrix from here, so I don’t want to guess.

What I can tell you from the dashboard hel

Message Templates are subscription-gated — if your plan doesn’t include them, creating templates may route you through an upgrade/paywall.
SMS sending is separate from template creation — even if you can create SMS templates, actual SMS sending requires the SMS integration to be configured.
Some features may vary by plan, add-ons, or account configuration.

For the most accurate answer, I’d recommend checking your billing/subscription area or asking Mallard Bay support to confirm:

Plan features vary by tier and add-on (for example, Message Templates and SMS sending can be plan-gated). Check your billing/subscription area or ask your account manager for a full breakdown of what's included and available upgrades.