How do I upload and customize waivers and contracts, and how are they delivered and signed?

You can handle waivers/contracts in two main ways, depending on whether guests only need to view/download something or actually fill out and sign it.

Use Documents to share resources like:

Third-party liability waivers
License confirmation forms
“What to Expect” guides
Packing lists or pre-trip PDFs
Contract packets hosted elsewhere

These documents can be assigned to specific listings or pricing packages. When someone books that listing/package, they’ll be prompted to view the document:

In their booking confirmation email
On their trip details page

This is best for documents guests need to read, download, or complete outside Mallard Bay.

If you want guests to complete fields and sign digitally, use a custom form with a signature field.

A signed waiver/contract form can include things like:

Guest name
Email
Phone number
Date of birth
Emergency contact
Agreement checkboxes

Liability languageBookingconfirmationemail

Pre-trip reminder email

“Complete your forms” email

Additional payment or final details email

For custom waiver/contract forms, the guest fills out the required fields and signs electronically using the signature field. The completed submission is stored in the dashboard for your team to review.

I recommend reviewing:

Which listings/packages need each waiver
Whether the waiver is view-only or needs a signature
Whether every guest must complete it, or only the booking contact
Whether reminder emails should include the link

If you want, I can draft a digital waiver/contract form for you now

Watch the 30–60 second walkthrough. forms

How do I upload and customize waivers and contracts, and how are they delivered and signed?

Use Documents for waivers guests only need to view or download, or build a custom Form with a signature field for waivers that must be filled out and digitally signed. Both can attach to a listing and deliver automatically through booking confirmation and reminder emails.