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How do I manually add and manage client records in the CRM?

Add clients manually from the CRM/Contacts area with Add Contact or Create Client — name, email, phone, and notes. Every online booking also creates a client record automatically.

You can manage client records from the CRM/contacts area of your dashboard.

To manually add a client:

  • Open the CRM or Contacts section.
  • Click Add Contact or Create Client.
  • Enter the client’s basic info, such as:
  • Name
  • Email
  • Phone number
  • Notes
  • Any custom details you track
  • Save the record.

Once a client record exists, you can usually manage:

  • Contact information
  • Notes and internal history
  • Bookings tied to that client
  • Messages or communication history
  • Lead/customer status
  • Tags or lists, if your account uses them

For ongoing management, open the client record whenever you need to update details, review their activity, or send a message.

If you want, I can also help you find a specific client record

Watch the 30–60 second walkthrough.crm