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How do I connect Stripe, and why can't I use Venmo or PayPal?

Connect Stripe from Manage Listings → Connect Stripe → Connect Your Stripe Account (about 5 minutes). Mallard Bay uses Stripe — not Venmo or PayPal — because Stripe ties payments directly to bookings, balances, refunds, and dashboard reporting.

To connect Stripe:

  • Log in to your Mallard Bay dashboard.
  • Go to your outfitter/admin dashboard through Manage Listings.
  • On the getting-started area, look for the Connect Stripe step.
  • Click the orange Connect button.
  • Select Connect Your Stripe Account.
  • Follow Stripe’s setup flow to connect your bank/card information. It usually takes about 5 minutes.
  • After you connect it, reach out to your account manager so they can confirm everything is good on Mallard Bay’s end.

You can also call/text Mallard Bay at (225) 577-5397 if you get stuck.

Mallard Bay uses Stripe because it supports the kind of booking/payment workflow the platform needs, including:

  • Secure online card and bank payments
  • Payment links and checkout flows tied to bookings
  • Automated payment tracking in the dashboard
  • Refund/payment records connected to the customer and booking
  • More reliable business payment processing and reporting

Venmo and PayPal are not the standard connected payment processors inside Mallard Bay’s booking system, so they won’t automatically tie payments back to bookings, balances, reporting, or customer records the same way Stripe does.

If you still accept Venmo/PayPal outside the platform, you’d likely need to track those manually, but for integrated Mallard Bay bookings, Stripe is the supported processor.